Join Michael Rochelle, Chief Strategy Officer and Principal Analyst at Brandon Hall Group™, sat down with Jeff Walter, CEO of LatitudeLearning, and David Proegler, Senior Managing Principal at LattitudeLearning, for a candid Roundtable discussion on this very topic. They dove into the persistent disconnect between simply delivering training and actually facilitating meaningful learning.
Watch this interview as Jen Jackson, SVP of Customer Service at Litmos, and Michael Rochelle, Chief Strategy Officer and Principal Analyst at Brandon Hall Group™, discuss the pivotal role that reskilling and upskilling plays in building the best customer experience teams.
The world of work has undergone massive shifts in recent decades, yet many organizations still rely on outdated leadership development approaches from the 1950s.
According to research by McKinsey, only 11% of executives strongly believe their leadership programs are successful. Similarly, estimates suggest a mere 10% of the $60 billion spent annually on leadership training generates concrete results.
These dismal numbers stem from an overreliance on skill-based training that fails to address the increasing complexity and context-driven nature of modern leadership.
As Lori Mazan, co-founder and president of Sounding Board, explains in the latest Brandon Hall Group™ Excellence at Work podcast interview with Rachel Cooke, COO and Principal HCM Analyst at Brandon Hall Group™, leadership is just as complex and can be life and death. The whole of employee development, including leader development, is built on this training model. We still constantly talk about upskilling and reskilling, and there is a need for this. But this is only the most basic.
Speakers: Andrea Sampson, Vice President, Brand & Solutions Marketing, Docebo; Jay Kolbenson, Product Marketing Manager, Docebo; Vince De Freitas, Product Marketing Content & AI Products, Docebo; Kristy Holmes, Product Marketing Manager, Docebo, and Raísa Holmo, Product Marketing Manager, Docebo.
Speakers: Darryl Wilson, Vice President, Kyndryl Consultant; Risham Sahni, (CIO team) Lead, Application Architecture, Kyndryl.
Speakers: Bob Szostak, Director of Customer Solutions, VPS; Steve Thompson, Director of New Business Development, EMEA, VPS; Talat Riaz, Learning and Engagement Consultant, VPS; and David Spano, Senior Lead Software Engineer, VPS
Speaker: Tommy Richardson, Chief Product & Technology Officer, Litmos
Guest: Nolan Hout, Senior Vice President, Infopro Learning
Speaker: Maija Mickols, AI Product Manager, Docebo
Speaker: Christoph Küffer, Director of Skills, Learning Pool
Speakers: Dr. Anthony W. Gagliardo, Vice President of Nuclear, Technical & Enterprise Learning at Xcel Energy; and Bob Szostak, Director of Customer Solutions, VPS
Speakers: Ivan Dopplé, Kyndryl Senior VP and Global Leader of Digital Workplace Services; and Maryjo Charbonnier, Chief Human Resources Officer of Kyndryl
Speaker: Niko Drakoulis, Founder and CEO, SurePeople
Guests: Bob Szostak- Director of Customer Solutions, Vertex and Steve Thompson- Director, New Business Development EMEA, Vertex
Speaker: Ron Zamir, CEO of AllenComm
Speaker: Lauren Prisco, Director of AllenComm’s Smart L&D Staffing solution
Speaker: Lynn Collins, Head of North America Assessment at BTS
Speaker: Brad Chambers, Head of Talent Acquisition Solutions at BTS.
Speaker: Andrew Burns, Vice President at BTS
Andrew Burns is a Vice President at BTS responsible for partnering with clients to accelerate strategy alignment and culture change initiatives. His work spans the employee lifecycle, from developing assessment centers for hiring and leader development to defining what great leadership looks like within an organization’s unique context. Andrew has extensive experience working in industries ranging from Aerospace to Oil and Gas, Utilities, and Software.
Host: Rachel Cooke, Brandon Hall Group™
Rachel Cooke is Brandon Hall Group’s Chief Operating Officer and Principal HCM Analyst. She is responsible for business operations, including client and member advisory services, marketing design, annual awards programs, conferences and the company’s project management functions. She also leads Advancing Women in the Workplace and Diversity, Equity and Inclusion initiatives, research and events. Rachel worked in the HCM research industry for 20+ years and held several key management and executive positions within the Talent and Learning Research, and Performance Improvement industries.
Guest: Lefteris Ntouanoglou, President and CEO, Schoox
Guest: Sarah Danzl serves as Chief Marketing Officer, focused on the global marketing and go-to-market strategies for Skillable.
Guest: Dan Harrison Ph.D, Founder and CEO, Harrison Assessments
Speaker: Shalini Merugu, Director of Learning Solutions at CommLab India
Speaker: Shalini Merugu, Director of Learning Solutions at CommLab India
Speaker: Stephanie Peskett, Senior VP and Partner at BTS